Privacy Policy
Last Updated: January 2026
Haley’s Metal Shop, Inc. (“Haley’s Metal,” “we,” “us,” or “our”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our websites and related services.
This policy applies to:
Any online forms, service requests, SMS communications, or digital interactions associated with our business
1. Information We Collect
Information You Voluntarily Provide
We may collect personal information you voluntarily provide, including:
Name
Email address
Phone number (including mobile number)
Mailing or service address
Information submitted through contact forms, estimate requests, service scheduling, or customer communications
We do not intentionally collect sensitive personal data such as race, religion, health information, or political affiliation.
Automatically Collected Information
When you visit our websites, we may automatically collect limited technical information, such as:
IP address
Browser type
Device and operating system
Pages visited and usage activity
This information is used solely for website functionality, analytics, and improvement.
2. How We Use Your Information
We use collected information to:
Respond to inquiries and service requests
Schedule, confirm, or perform services
Provide estimates and customer support
Communicate about your account or services
Improve website performance and customer experience
Send marketing or promotional communications only where you have provided consent or where otherwise permitted by law
We do not sell your personal information.
3. SMS and Text Message Communications (TCR / TCPA Compliance)
If you provide your mobile phone number, you may receive text messages from Haley’s Metal Shop, Inc. related to:
Appointment confirmations and reminders
Service updates or notifications
Customer support communications
Promotional or marketing messages, where you have explicitly opted in
Important SMS Disclosures
Message frequency varies
Message and data rates may apply
Consent to receive SMS messages is not a condition of purchase
You may opt out at any time by replying STOP
You may request help by replying HELP
Mobile phone numbers collected for SMS purposes are used only by Haley’s Metal Shop, Inc. and its authorized service providers (such as ServiceTitan and SMS delivery platforms) for business-related communications.
We do not sell, rent, or share mobile phone numbers with third parties for their own marketing purposes.
4. Cookies and Analytics
Our websites may use cookies and similar technologies to:
Analyze website traffic and performance
Understand visitor behavior
Improve website functionality
You may disable cookies through your browser settings. Disabling cookies may affect certain website features.
5. Sharing of Information
We may share information only:
With trusted service providers who assist in operating our website, CRM, scheduling, billing, or communications systems
When required by law, regulation, or legal process
To protect the rights, property, or safety of Haley’s Metal Shop, Inc., our customers, or others
All service providers are required to maintain the confidentiality and security of your information.
6. Data Retention
We retain personal information only for as long as reasonably necessary to:
Provide requested services
Comply with legal, accounting, or regulatory requirements
Resolve disputes or enforce agreements
7. Your Rights and Choices
Depending on your location, you may have the right to:
Request access to your personal information
Request correction or deletion of your information
Opt out of marketing or SMS communications
Requests may be submitted using the contact information below.
8. Children’s Privacy
Our websites are not directed to children under the age of 13. We do not knowingly collect personal information from children.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. While no system is completely secure, we take appropriate measures to reduce risk of unauthorized access or disclosure.
10. External Links
Our websites may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
11. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.
12. Contact Information
If you have questions about this Privacy Policy or your personal information, please contact:
Haley’s Metal Shop, Inc.
539 Elm Street
Biddeford, Maine 04005
Phone: 207-284-8571
Email: matt@haleysmetal.com
Responsible Party / Data Contact:
Matt Haley
matt@haleysmetal.com